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My discount code isn’t working, what should I do?

Common reasons a discount code doesn't work, and how to fix them.

If your discount code isn’t applying, please consider the following:

  1. Order Failed? Cancel It
    If you tried to place an order using the code and it failed, make sure to cancel that failed order. Some discount codes are single-use only and may remain tied to that unsuccessful attempt. Cancelling it will free up the code for reuse.

  2. Check the Code Validity
    Ensure the code hasn't expired and that your order meets all the terms and conditions, such as minimum spend or product eligibility.

  3. Still Having Issues?
    If you've checked all the above and the code still isn't working, please contact our customer support for assistance.

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