Flavour is subjective, so we are unable to offer refunds or replacements based on personal taste or preference — this includes disliking the flavour or finding it different from what you expected.
When we can help
If there is a clear manufacturing fault — for example, a burnt taste straight out of the packaging, no flavour at all, or a chemical smell — we may be able to assist.
What to do
Email [email protected] with your order number.
Include a short description of the fault and, if possible, a photo or video as evidence.
Our team will review your case and advise on next steps.