Tanks, clearomisers, and cartomisers are consumable items and are not covered by a standard warranty. However, if your item arrives faulty or dead on arrival (DOA), we will assist you.
What to do if your item arrives faulty (DOA)
Report the fault within 24 hours of receiving your order — after this we're unable to offer a refund or return on these items (this applies to multipacks too).
Email [email protected] with your order number and a clear photo or short video showing the fault.
Do not return the item until our team has authorised the return.
What voids eligibility
Physical damage caused by the user
Modifications to the item
Normal wear and tear