If you receive a faulty item, please contact us before sending anything back — unauthorised returns cannot be processed.
How to report a faulty item
Email [email protected] or submit a request via our Contact Us page.
Include your order number and a brief description of the fault.
If the item is within 30 days of purchase, attach a short video clearly showing the fault — this speeds up the review.
What happens next
A member of our team will review your case and confirm whether the return is approved.
Once approved, we'll provide return instructions. Only send the item back after receiving these instructions.
We'll offer a replacement or a full refund once the faulty item is received and inspected.