Vape and Go

Returns, refunds, exchanges, damaged or missing items

Returns and Refunds

Everything covered by our returns policy — timeframes, conditions and how to start a return.

What is your returns policy?

Who covers return postage, and when a prepaid label is provided.

Do I have to pay for the return?

Our 28-day policy for returning or exchanging unwanted items, and the conditions items need to meet.

What is your policy for returning or exchanging unwanted items?

The returns address and how to send items back to us safely.

Where do I send returns?

Starting a return

How long refunds take to reach your account once your return or request is processed.

When will I receive my refund?

What happens after your order is sent back to us, and when to expect a refund or replacement.

My order has been sent back — when can I expect my refund or replacement?

Refund timelines

How to let us know you've received the wrong item so we can put it right quickly.

I received the wrong item — what should I do?

What to do if something is missing from your order, and the details we need to resolve it.

An item is missing from my order, what should I do?

How to report a faulty item, what photos or details help, and what happens next.

What should I do if I receive a faulty item?

What to do when only part of your order has been delivered.

What if part of my order hasn't been delivered?

Damaged or missing items

Back to Vape and Go

Vape Pods

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