If part of your order hasn't arrived, there are a few things to check first.
Step 1: Check your confirmation email
Some items ship separately, especially if they come from different suppliers. Your confirmation email will show if your order is being sent in more than one parcel.
Step 2: Check your tracking
Each parcel may have its own tracking number. Log into your account or check the dispatch emails to see if there is a second tracking link.
Step 3: Contact us
If the missing item has no separate tracking and hasn't arrived within 3 working days of your other items, contact us at [email protected] with your order number and the item(s) you're still waiting for. We'll investigate and offer a replacement or refund for any confirmed missing items.