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Check all safe places (porch, bins, garage, etc.) and with any nearby neighbours.

View the delivery photo on your tracking link to see where the parcel was left.

In some cases, couriers update the status before actual delivery, please wait 24 hours. If you still haven’t received your parcel, please email us at <b><a href="mailto:support@vapeandgo.co.uk" rel="nofollow noopener noreferrer" target="_blank">support@vapeandgo.co.uk</a></b> with your order number and a photo of your front door so we can investigate further.

- Check all safe places (porch, bins, garage, etc.) and with any nearby neighbours.
- View the delivery photo on your tracking link to see where the parcel was left.
- In some cases, couriers update the status before actual delivery, please wait 24 hours. If you still haven’t received your parcel, please email us at <b><a href="mailto:support@vapeandgo.co.uk" rel="nofollow noopener noreferrer" target="_blank">support@vapeandgo.co.uk</a></b> with your order number and a photo of your front door so we can investigate further.

What to do if tracking says delivered but your parcel hasn't turned up.

My order shows as delivered, but I haven’t received it. What should I do?

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