If something is missing from your order, follow these steps:
Check your confirmation email — some items ship in separate parcels with their own tracking numbers. Your email will show if multiple shipments were planned.
Allow an extra working day — occasionally parcels arrive a day apart.
If the item is still missing after checking, contact us as soon as possible at [email protected]. Include your order number (e.g. #123456) and list the missing item(s).
To help us sort it quickly, please also attach:
A photo of the packing slip that came with your parcel.
Confirmation of whether the parcel arrived damaged — and a photo of the outer packaging if it did.
Our team will investigate and arrange a replacement or refund for any confirmed missing items.