Vape and Go

If your order hasn't arrived, start by checking the tracking link in your dispatch confirmation email.

Royal Mail Tracked 48 — 2–4 working days from dispatch

Royal Mail Tracked 24 — 1–2 working days from dispatch

DPD Next Day — next working day from dispatch (for orders placed before 6pm Mon–Fri)

- Royal Mail Tracked 48 — 2–4 working days from dispatch
- Royal Mail Tracked 24 — 1–2 working days from dispatch
- DPD Next Day — next working day from dispatch (for orders placed before 6pm Mon–Fri)

Remote areas, Northern Ireland and the Scottish Highlands and Islands can take a little longer.

If your order hasn't arrived within 5 working days, please contact us:

Email <a href="mailto:support@vapeandgo.co.uk" rel="nofollow noopener noreferrer" target="_blank">support@vapeandgo.co.uk</a> with your order number (e.g. #123456)

Or use the <a href="https://www.vapeandgo.co.uk/contact-us/" rel="nofollow noopener noreferrer" target="_blank">Contact Us</a> page

- Email <a href="mailto:support@vapeandgo.co.uk" rel="nofollow noopener noreferrer" target="_blank">support@vapeandgo.co.uk</a> with your order number (e.g. #123456)
- Or use the <a href="https://www.vapeandgo.co.uk/contact-us/" rel="nofollow noopener noreferrer" target="_blank">Contact Us</a> page

We'll investigate with the courier and provide an update as quickly as possible.

What to check and how to contact us if your order hasn't arrived within the expected timeframe.

What should I do if my order hasn't arrived?

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Vape Pods

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What should I do if my order hasn't arrived?

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