Delivery delays can occasionally happen, especially during busy periods, bank holidays, or due to courier issues outside our control.
What to do first
Check your tracking link — it's in the dispatch confirmation email we sent you. This will show the latest status from Royal Mail or DPD.
If the tracking hasn't updated in over 48 hours, this can sometimes mean a courier scan was missed. Allow one further working day before contacting us.
When to contact us
If your order hasn't arrived within 5 working days, please email [email protected] with your order number (e.g. #123456). We'll raise an investigation with the courier on your behalf.