We're sorry about that — wrong items are rare but we'll sort it out straight away.
What to do
Email [email protected] with your order number (e.g. #123456).
Attach a photo of the item you received and, if you still have it, the dispatch note inside the parcel.
Do not use or open the wrong item — we'll arrange for it to be collected or ask you to return it.
What happens next
We'll confirm the correct item and dispatch it to you as a priority, or offer a full refund if the item is out of stock.