You can pay at Vape and Go with Apple Pay, a credit card, a debit card, or your PayPal account. All payments are taken securely. If a payment doesn’t go through, here’s what is happening and what to do.
If your payment was declined
Your order isn't placed and nothing is dispatched. If you see a "pending" amount for the declined attempt, this is usually a temporary authorisation hold made by your bank — it is released by your bank rather than taken by us, and how long that takes varies by bank. You're welcome to try your order again. If a pending amount doesn't clear, or you're unsure, contact us and we'll look into it.
If your payment failed, or you've been charged with no order
Please contact us so we can look into it — our customer service team will check with our accounts team and get back to you. To help us find it quickly, include the email address used at checkout, the amount, the date of the payment, and your order number if you have one.
Contact us
Email [email protected] or call 01772 875800, Monday to Friday, 10am–5pm (UK).