There are a few common reasons an order gets returned to us:
You or someone at your address refused the delivery
The courier made multiple failed delivery attempts
The delivery address was incomplete or incorrect
The parcel was damaged in transit and pulled from the network
The parcel was left at a pickup point and not collected within 10 days
What happens next
Once the parcel is back at our warehouse, our team will email you to arrange either a re-delivery or a refund. Refunds are processed within 5–10 working days of the parcel arriving back with us.
If you haven't heard from us within 5 working days of the tracking showing "returned to sender", email [email protected] with your order number.