Once your parcel has been returned to our warehouse, our customer service team will be in touch to offer you either a refund or a replacement shipment.
What to expect
Refunds are processed within 5–10 working days of the parcel arriving back with us.
Once processed, refunds are returned to your original payment method and typically appear within 1–5 working days depending on your bank.
If you choose a replacement, it will be dispatched once the return is confirmed.
If you haven't heard from us within 5 working days of the parcel being returned, email [email protected] with your order number and we'll chase it up.