If you're not completely satisfied with your purchase, you can return most items within 28 days of receiving them.
Eligibility for Returns
Items must be unopened, unused, and in their original packaging.
We do not accept returns on:
◦ E-liquids — even unopened or sealed — unless we sent you the wrong liquids (we don't accept returns based on taste)
◦ Vape kits, coils and other hygiene-sealed items once unsealed
◦ Opened disposable vapes
◦ Any item not in resalable condition
How to Return an Item
Contact us at [email protected] with your order number and reason for return.
We'll confirm whether your item is eligible and provide instructions for the return.
Once approved, send your return to:
Vape and Go — Returns Team
Units 11 & 15
Fylde Road Industrial Estate
Preston
PR1 2TY
United Kingdom
Refunds
Once we receive and inspect your returned item, we'll process your refund within 5–10 working days. Once processed, it typically takes a further 1–5 working days to appear in your account, depending on your bank or card provider.
Refunds will be issued to your original payment method.
Original delivery fees are non-refundable unless the return is due to an error on our part.
If you have any questions or need help with a return, feel free to reach out — we're here to help!