Important: Please contact us before sending any return. Unauthorised returns may not be processed. Email [email protected] with your order number to start the returns process.
Returns address
Once your return has been approved, send it to:
Vape and Go — Returns Team
Units 11 & 15
Fylde Road Industrial Estate
Preston
PR1 2TY
Posting your return
Use a tracked postal service so you have proof of postage.
For items worth over £50, we recommend using an insured service.
We are not liable for returns lost in transit.
Include a note with your order number and reason for return inside the parcel.