If you're not completely satisfied with your purchase, you can return most items within 28 days of receiving them.
Eligibility for Returns
- Items must be unopened, unused, and in their original packaging.
- We do not accept returns on:◦ Used or opened e-liquids◦ Opened disposable vapes◦ Any item not in resalable condition
How to Return an Item
- Contact us at support@vapeandgo.co.uk with your order number and reason for return.
- We’ll confirm whether your item is eligible and provide instructions for the return.
- Once approved, send your return to:
Vape and Go
Units 11 & 15
Industrial Estate
Fylde Road
Preston
PR1 2TY
United Kingdom
Units 11 & 15
Industrial Estate
Fylde Road
Preston
PR1 2TY
United Kingdom
Refunds
- Once we receive and inspect your returned item, we’ll process your refund within 5–7 working days.
- Refunds will be issued to your original payment method.
- Original delivery fees are non-refundable unless the return is due to an error on our part.
If you have any questions or need help with a return, feel free to reach out — we're here to help!