In most cases, customers are responsible for covering the cost of returning items to us. However, there are a few exceptions:
1. Faulty or Incorrect Items
If you have received an item that is faulty, damaged, or incorrect, we will cover the cost of the return. Please contact our support team first so we can provide a prepaid returns label or alternative instructions.
2. Unwanted Items / Change of Mind
If you wish to return an item because you no longer want it or ordered by mistake, you will need to cover the return postage cost.
3. Proof Required
In cases of faulty items, we may ask for a photo or video before approving the return. This helps us process your request faster and avoid unnecessary delays.
📦 Tip: Always contact our support team before sending back any items. This ensures your return is logged correctly and avoids delays in processing your refund or replacement.