If your tracking link is not working, it is usually for one of the following reasons:
1. Tracking Not Yet Activated
If you have just received your dispatch confirmation email, please allow time for our courier partner (Royal Mail or DPD) to scan your parcel into their system.
Until this first scan takes place, the tracking link may not show any updates.
Tracking usually becomes active 2–3 hours after the next dispatch cut-off time.
2. Courier System Delay
Sometimes courier tracking systems take longer to update, especially during evenings, weekends, or busy seasonal periods.
3. Incorrect or Broken Link
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If the link in your email does not open correctly, you can copy your tracking number and check it manually here:
📦 Tip: If your tracking still doesn’t update by the next working day after dispatch, please contact our support team and we’ll investigate with the courier.