Delivery FAQs
- What are your delivery options and charges?
- Why is my tracking link not working?
- Why is shipping to Northern Ireland more expensive?
- Why does my tracking show “Delivered to a local Post Office or Pickup Shop” when I expected home delivery?
- Do you ship internationally?
- I have been charged for delivery even though my order total is more than £35. Why?
- How can I track my order?
- Can I change my delivery address?
- What should I do if my order hasn’t arrived?
- I haven’t received an email confirmation or tracking number, what now?
- Why has my order been returned to you?
- My order has been sent back, when can I expect my refund or replacement?
- My order shows as delivered, but I haven’t received it. What should I do?
- My order is taking longer than expected to arrive. What should I do?
- What if part of my order hasn’t been delivered?