Delivery FAQs
- What are your delivery options and charges?
- Why is my tracking link not working?
- Why is shipping to Northern Ireland more expensive?
- Why does my tracking show “Delivered to a local Post Office or Pickup Shop” when I expected home delivery?
- Do you ship internationally?
- I have been charged for delivery even though my order total is more than £35. Why?
Returns & Refunds
- What is your returns policy?
- Do I have to pay for the return?
- When will I receive my refund?
- My vape didn’t last as long as expected, what can I do?
- There is something wrong with the flavour, or the flavour is not what I anticipated, what can I do?
- What should I do if I receive a faulty item?
Order Issues
Promotions, Discount Codes & Rewards
- Where do I enter my discount code?
- Can I use more than one discount code?
- My discount code isn’t working, what should I do?
- How do I earn reward points?
- How can I redeem my reward points?
- When do my reward points expire?